Portfolio
Healthcare Workforce Platform
The client is a healthcare workforce engagement platform that matches caregivers, clients, and agencies in a structured way and introduces them. It has mobile apps for caregivers and clients, and web-based portals for agencies and administrators to onboard, schedule, verify, subscribe, and manage operations all in one place.
The platform can be used by independent caregivers as well as agency-associated professionals, and it can help users find the right caregiver for their needs based on location, availability, preferences, and more.
The client required a unified digital solution to overcome the fragmentation of caregiver services, with onboarding, scheduling, and verification processes handled by disparate systems and manual processes. They needed a scalable solution that could connect caregivers, clients, and agencies in one ecosystem and could enhance visibility, trust, and operational efficiency.
The project centered on creating a centralized caregiver-client matching system that streamlines the process of connecting caregivers, clients, and agencies and facilitates introductions.
AllianceTek developed a system that enabled users to create profiles, manage availability, and schedule introduction meetings before the commencement of care services. It also enables agencies and administrators to use operational dashboards, caregiver verification, and subscription management. The solution was designed to be a scalable healthcare ecosystem that is mobile-first and has secure handling of sensitive user data.
01
Onboarding of caregivers and clients was disjointed, with registration taking a long time and being inconsistent. Agencies also had to deal with users individually, leading to duplication and inefficiencies in operations.
01
AllianceTek created a streamlined onboarding process for both caregivers and clients to register through. It is a platform that can be used by independent users as well as agency users, which helps to eliminate duplication and streamlines the process of creating profiles. This centralized approach enhanced the onboarding process and provided a uniform user experience for all users.
02
Tracking and matching users with independent caregivers and agency-associated caregivers was complex. It also restricted the visibility of caregiver availability and decreased matching accuracy.
02
A dual-profile system was created to allow caregivers and clients to operate as both independent and agency users in the same system. This enabled the system to have one source of truth and multiple engagement models. It enhanced visibility, streamlined administration, and facilitated better matching of caregivers and clients.
03
The verification of the caregivers, which involved background checks, was done off-platform, and the process was slow and less secure. No embedded process for checking the trustworthiness of caregivers.
03
AllianceTek embedded background verification into the onboarding process through third-party verification services. This allowed caregivers to be verified within the platform itself before becoming active. The integration enhanced trust, minimized manual work, and streamlined the onboarding process, making it quicker and more dependable.
03
No formal mechanism for matching caregivers and clients based on actual needs (e.g., availability, location, care preferences). This led to poor matching and a longer time to find appropriate caregivers.
02
An intelligent matching system was designed that takes into account availability, location, preferences, and service requirements. This facilitated the process of introducing the caregiver and client and provided more relevant matches. The system also enabled scheduling of introduction meetings directly on the platform to facilitate communication before engagement.
04
Healthcare-related user data required robust security measures to meet compliance, privacy, and safe handling of personal information standards on both web and mobile platforms.
04
AES-256 encryption, TLS 1.2 secure communication, JWT authentication, and role-based access control were among the advanced security features that were added. These measures helped to ensure that user information, medical preferences, and verification data were securely stored and communicated between all system components.
Caregiver, client, agency, and super admin portals.
Mobile apps for caregivers and clients.
The dual-profile system allows for independent and agency users to have separate profiles.
Smart matching of caregivers to clients based on availability and location.
Introduction to meeting scheduling and management system.
Client and Caregiver onboarding workflows.
Integrated background verification with Checkr.
Subscription management for independent users.
Use JWT and role-based access control (RBAC) for secure authentication.
Push, email, and in-app notifications in real-time.
Agency management and operational dashboards.
Reporting, analytics and data export features.
Ensure data is stored securely and communicated securely between systems.
AllianceTek provided an end-to-end healthcare workforce platform that enhanced the way caregivers, clients, and agencies interact and function in a single ecosystem.
Faster caregiver and client sign-up with streamlined processes.
Streamlined onboarding process for caregivers and clients.
Enhanced matching accuracy with availability and preference logic.
Enhanced trust through integrated background verification.
Created new revenue streams through subscription access.
Simplified agency operations with a single management point.
Provided a platform that could be expanded in the future.
Enhanced data security with robust encryption and authentication features.
Developed a smooth user experience on both web and mobile platforms.
Strengthened system reliability with a structured backend and cloud architecture.
Demonstrated the ability to build a solid platform for future expansion and improvements.
Contact Us
Previous
