The client is a network of independent automotive recyclers with multiple facilities. Their goal was to provide high-quality recycled OEM automotive parts, and they needed a single digital platform where their customers, suppliers, and partners could easily communicate. The client has over 15 partner organizations and 19 facilities, and it requires a contemporary solution that facilitates real-time inventory connectivity and product discovery.
The client needed their current platform redesigned and upgraded to have a centralized e-commerce market. The aim was to upgrade the old systems to a secure and scalable system that could handle high inventory levels, multi-partner integrations, and future upgrades. The client also intended to implement smart search, AI-based interactions, simplified ordering, and a design that is capable of full checkout, logistics, and payment processes in later stages.
01
The inventory was distributed among numerous independent recyclers with varying data formats and update cycles, making it difficult to centralize and maintain accuracy.
AllianceTek used the client's centralized inventory and developed a new database on the platform. The new system was linked to the Hollander cloud database via a secure exchange mechanism, ensuring a consistent and synchronized inventory across all participating facilities.
02
The client required a quick way to find the exact parts, regardless of the year, make, model, compatibility, or location.
AllianceTek has installed an enterprise-level search that filters Zip Code, Year, Make, Model, and Part Category. A Chat Bot based on AI was introduced to gather user needs and present the findings in a ChatGPT-like dialogue. Quick access to the system can also be done by searching using keywords or part numbers.
03
Phase 1 required the platform to launch early, with full payment, shipping, and logistics to be executed in Phase 2.
We created an MVP workflow that gathers orders as inquiries rather than direct payments. Phase 2 was to be dedicated to full checkout, gateway integration, and shipping workflows. In the meantime, queries will be automatically forwarded to the corresponding salesperson or part owner and recorded centrally in the Admin Panel.
AllianceTek provided a fully responsive system that enables customers to search and see recycled auto parts with accurate product information.
Backed up detailed product descriptions that show part numbers, thumbnails, and key features like stock, mileage, VIN, tags, and SKU.
Granted customers the ability to create accounts, manage accounts, change passwords, and submit inquiries either as a guest or a registered user.
Introduced an order history feature to registered users so that they could see past inquiries and easily track the part requests.
Created an Admin Panel that is centralized and has revenue, buyer, and top-selling category KPIs to be able to see operations completely.
Ensured that administrators could manage roles, permissions, orders, shipping updates, and CMS content in the platform.
Image classification using AI to identify part type and quality, and then match images with SKUs.
Excel can upload SKU-image efficiently, mapping during a large-scale inventory update.
Added mobile-friendly image upload capabilities to update individual SKUs in the cloud.
Offered a full e-commerce and inventory integration solution that is specific to large recycled-parts networks.
Faster time to market through early development of backend APIs and simplified QA and deployment.
Assured smooth onboarding through direct collaboration with each supplier to design and integrate their respective inventories.
Fully rolled out with training, deployment support, and installation of technologies in all facilities.
Coordinated a gradual transition, with both old and new systems kept in step with no downtime.
Empowered suppliers to change at a slow pace without disturbing the day-to-day activities.
Provided with 24/7 assistance during rollout to fix inventory or data problems immediately.
Developed a scalable, future-proof architecture that could support the entire checkout and shipping processes and future upgrades.
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