Emerging technologies like software – as – a – service (SaaS) and cloud computing introduced the whole new dimension of business related software technologies, like open source CRM, mobile CRM, social CRM and cloud based CRM. Still there are doubts and strong debates about which CRM you should implement in your organization cloud or on – premises and which CRM (Customer Relationship Management) system is the right choice for your organization?

There are some key factors to consider while choosing CRM system for your Organization:

• Your customization needs and complexity of systems
• Your security needs, Deployment time and scalability
• Integration requirements with existing systems
• Your IT support and administrative resources
• Pay – per – user evaluation
• Short term vs. long term cost effectiveness

Evaluation of business benefits:

Cloud CRM

• Provides more efficiency and ease to everyday operations for small scale companies
• Requirement of deployment ready solutions and to speed up CRM implementation, which can be improved as per your business get growth. Cloud CRM provides more benefits in this scenario and it can be tried without a large investment
• If you want to share information across different locations and departments then cloud CRM can connect you right away
• If you don’t need much offline capabilities and don’t have enough resources for IT support then cloud CRM is the feasible choice.
• Cost effectiveness : pay – per – user benefits with monthly or yearly payments, no installation and maintenance cost
• Cloud CRM enables you to achieve minimum downtime and redundancy, as they have huge infrastructure which on-premise might not have
• Upgrades are automatically applied to cloud CRM, whereas on-premise have to be upgraded manually and requires time and money

On – Premises CRM

• For large organizations with complex systems, have large data volumes and need tight integration. On – premises CRM is effective in complex system integration while Cloud CRM has some challenges that can make data integration bit tricky
• Other issues with cloud CRM are integration of large data volumes across the web and configuration of firewall, on – premises CRM is more effective in these situations
• Provides enhanced security and complete control on your data with having on – premises servers and own security policies instead of having data on internet and public servers
• If you are having complex systems or complex ERP and required heavy offline capabilities then on – premises CRM is better option
• On-premise CRM would require investment early and hence would be a commitment towards the software vendor
• An on premise CRM can be cost effective in particular cases! If you are having too many users then you should calculate total cost of pay – per – user. On – premises CRM is more cost effective for you in this situation!
• On – premises CRM enables you to eliminate vulnerability issues and provide other business specific requirements and enhanced functionalities

Thinking critically before adopting the right CRM system is very essential to your organization. Both CRM systems have their pros and cons, before making any decision you must know those aspects and determine which CRM system can work best for your organization.

Call us at 484-892-5713 or Contact Us today to learn more about On-Premises CRM vs Cloud CRM.