Client Background
RDR Mobility is a wireless technologies company that manages the wireless needs of Fortune 500 companies through a single point of contact. Although they are a small company, they utilize a unique model that allows them to accommodate large enterprise clients with service or support requests, mobile integration, reporting, administrative and billing in one central place.
Challenges
Because RDR Mobility acted as an agent between their clients and their mobile supplier, Sprint, clients would often look at RDR Mobility as they were Sprint and expect the same service and solutions that they would expect from Sprint. “Our larger clients would need us to handle the billing and administrative requirements for over 10,000 phone lines. We simply were not in a position to do that. We would have to hire new staff and drastically increase our overhead,” says David Thorne, Director of Operations at RDR Mobility. They needed to leverage new technologies to add flexibility and scope to their services to accommodate the demands of their larger clients.
RDR Mobility sought the assistance of AllianceTek, a technology and business solutions company with a reputation for developing custom solutions that meet the specific challenges of individual businesses. “We started by asking simple questions,” says Sunil Jagani, CTO of AllianceTek, “Tell us what you do and let us help you leverage technology to help you do it bigger, better, faster, and cheaper.”
Solutions
After learning and understanding the challenges facing RDR Mobility and their key business objectives, AllianceTek developed a custom solution. Using the Microsoft.Net platform, AllianceTek implemented a highly secure, entirely web-based solution that integrated seamlessly with RDR Mobility’s existing technology infrastructure. “We provide end-to-end support,” says Jagani, “We take the solution from idea, to creation, to post production, to hosting, and ongoing managing support.”
The solution increased the efficiency and scope of RDR Mobility’s business processes by adding higher level administrative tools and automated processes. AllianceTek developed customized billing software with a simple interface so RDR can send out phone bills and directly bill credit cards of users. Ariba interfaces were created specifically for individual corporate customers. Also, RDR Mobility is now able to provide unique online customer support. These new processes uniquely integrate with Sprint so that they can provide more value-added service to their customers.
“We had to handle thousands of transactions a month, but there were gaps in the procurement system where users had to go from our company to Sprint,” says Thorne. “AllianceTek developed the bridges that made the procurement direction much smoother by connecting us with Sprint’s back-end systems. This removed much of the headache from our end.”
Result
With the faster and more efficient processes in place, RDR Mobility is now able to provide the same IT services that Sprint provides to millions of customers. “We can now meet the needs of not just one, but numerous Fortune 500 companies,” says Thorne. “And we can even provide some more unique services that even Sprint is providing.”
By leveraging the technology solutions provided by AllianceTek, RDR Mobility has increased the scope of its clientele without increasing the size and operating of costs of the company. “Thanks to AllianceTek, we have been able to offer products to our clients that we could not do internally without having to bring on more people,” says Thorne.
Over the next four years, AllianceTek has continued to provide ongoing support for RDR Mobility. David Thorne says, “AllianceTek has been with us from the beginning and both of our companies have grown and benefited from the relationship. AllianceTek understands the needs of our business and we rely on them for the development, implementation, launch, and ongoing support of our IT projects.”
