Managing and maintaining complex IT services is a daunting task that is challenged by continuous innovations and faster delivery. Many organizations, be they small or large, face this challenge, which prevents them from focusing on the core objectives of the business.
This is where managed service providers come in handy. MSP services are third-party solutions that share the responsibility of organizations through continuous support and maintenance. And this is the reason why most organizations consider MSP to be the need of the hour.
Today, in this blog, we will explore the top reasons an organization chooses MSP for its IT needs.

Proactive Management
A managed service provider supports your organization by constantly monitoring the IT infrastructure and systems for performance issues. This monitoring helps provide real-time insight into critical issues, which, when detected early, can prevent network, server, and database outages, improving the IT infrastructure’s long-term performance.
Cost-Effective Solutions
Choosing a managed service provider solution is significantly important as it offers IT-managed services at affordable rates and of uncompromised quality. MSP is responsible for handling and managing the organization's cloud infrastructure. Therefore, you pay only for the services your organization provides.
The service provider comes with the set of tools and workforce required, reducing the operational costs for employees and lowering IT expenses.
Let us compare the costs of hiring an MSP with an in-house team in the table below:
Cost Type | In-House Team | MSP |
Labor Costs |
Involve monthly salary followed by the cost of recruiting, onboarding, healthcare, overtime pay, vacation and device needs. |
Provides services for a flat monthly charge, which depends on the usage and nature of the service. |
Training Costs |
The need for training might arise when new technologies are introduced to the in-house staff. |
MSPs are qualified experts and therefore there are no additional training costs on the client’s head. |
Maintenance and Support Cost |
The in-house team is not available after business hours or on weekends for general support. Additional cost for overtime incurs for work done after business hours. |
MSPs are mostly available round the clock for support and maintenance without any additional costs. |
Access to Expert Knowledge
When an organization partners with an established IT solutions company, they can enjoy the expertise and experience of the MSP in a wide range of categories of technology. This opportunity to work with experts who have the necessary qualifications and certifications can help you meet your organization’s IT needs. Moreover, the right MSP partner will actively increase the size of their workforce to meet your IT organization’s needs.
For instance, if you need to migrate an on-premise server to a cloud infrastructure using a Microsoft product, then the MSP will have a gold partner status and senior project engineers with the required tool, Azure, through which they will analyze and project the plan, implement the migration successfully, and communicate with your organization's team for further processing.
IT partners with expert knowledge not only bring beneficial impacts on the operations of your organization but also bring in more value with less cost and effort.
Enhanced Security
MSP solutions can significantly enhance your organization’s IT security in many ways. One of the main ways is through monitoring the network, server infrastructure and anti-virus installations 24/7. Once the system detects an error in the infrastructure, it informs the MSP and the MSP takes the required actions to secure the infrastructure of the organization.
The other way is through patching and automating updates, which are not only for computers but also for firewalls and server infrastructures. Patching and updating the infrastructure on a regular basis allows the system to present a log illustrating what is done.
The third method depends on the client’s need, where the MSP implements additional security solutions, which include multifactor authentication, single sign-on, VPN and more.
Scalable IT Solutions
The demand for scaling your IT managed services and infrastructure increases with the growth of your organization over time. MSP enables easier scaling where they will manage your changing needs, which can make scaling up and down your infrastructure a much easier process.
However, a well-established MSP will come with a team of experts and advanced tools and processes that will help you scale your business more efficiently. Below are some use cases of how MSP helps in scaling the organization:
- IT standardization plan development for the client
- Efficient onboarding process
- A dedicated procurement specialist is responsible for ordering equipment and negotiating pricing.
- Takes help from customized tools and systems to automate the deployment process
Improved Focus on Core Business
One of the biggest advantages of choosing MSP services for your organization is that your team will have more time to focus on the core objectives of your business. The expert MSP will be able to look after the uptime and minimal IT issues with 24/7 support, evaluate the workflow, and provide recommendations for improvement, followed by forecasting to allow the non-tech employees to focus on the work they are best at.
When all these things are off the plate of the in-house team and managed by MSP, then your organization will be able to focus on the core objectives of the business.
Compliance and Regulation Support
It is important for businesses with sensitive data to follow certain security standards that protect their customers. Here, MSP helps clients achieve and maintain IT compliance by following regulations set by the organizations. This not only involves the trained and highly experienced senior engineers who implement the requirements and document everything for the regulatory body.
Reliable Backup and Disaster Recovery
A disaster or critical server failure may leave your organization in a mess, which may adversely affect the day-to-day operations of your IT solutions. The organization might risk losing data, which is vital to the operation process and overall growth. However, with the right MSP, you can be at peace, as you have a backup server in case of host failure. Further, the risk of hardware failure will also be eliminated. This is one of the biggest reasons why an organization should leverage managed service provider services.
Round-the-Clock Support
A system is subject to issues at any time of the day, and the right MSP will leverage real-time monitoring tools to get alerts when a certain issue arises within the client’s IT infrastructure. Moreover, a service desk team is also available around the clock to answer all your queries and assist you immediately with the solution.
Tailored IT Services
MSPs provide IT solutions that are tailored to your business needs, considering the various challenges and objectives of your business. A personalized approach towards an organization’s IT infrastructure will help in driving growth, increasing efficiency and allowing the in-house team to focus on more important objectives of the business.
Conclusion
Technology has become a vital part of every business operation today. Partnering with a trusted and highly capable MSP offers an organization a lot of benefits, which range from proactive IT management to enhanced security and cost reductions. By choosing a reliable MSP for your organization, you not only ensure continuous and constant IT support but also free up your in-house IT team to focus on the core objective of your business. Empower your organization and stay competitive in the face of evolving technological demands by partnering with an MSP.
Call us at 484-892-5713 or Contact Us today to know more about the Top 10 Reasons to Choose a Managed Services Provider for IT Support Services.