Salesforce Communities are branded online communities in Salesforce, where employees, customers, and partners can easily connect and collaborate. Communities are customizable, include strong performance tools, and can be geared towards anything, including marketing, volunteering, customer support, and project management. This communication software offers many benefits for user engagement, and overall lends advantages to several key areas of business.
For joint marketing and selling, partner recruitment and education, and deal management
For campaign management, centralized agency management, and prospect engagement
For customer self-service and collaborative case resolution
For product data integration, new product ideation and testing, and social supply chain
Once your online community is up and running, you can instantly monitor use through the engagement matrix on a community dashboard. This dashboard also allows management to add new content, run contests, award users with badges, and partake in direct discussion with customers. Furthermore, with the introduction of chatter into a Salesforce community, users can post comments, collaborate by hosting contextual discussions on specific records, create public and private groups, and discuss trending topics.
Utilizing Salesforce Communities aids in bringing together similarly focused users. Whether creating a company community or a customer support community, Salesforce offers the tools needed for seamless communication between users. With the ability to create separate, focused communities, management can keep content organized while partaking in seamless communication and collaboration.
Contact AllianceTek today to learn more about Saleforce Communties, and how using Salesforce can unleash your business potential.
AllianceTek was very efficient and fast in providing me the application I needed for a project I was working on. They beat the cost of every other developer that had applied for the job and finished the job ahead of schedule. I would gladly do work with them again!”
As an IT partner and solutions provider, AllianceTek will help you follow your objective and implement strategies that are unique to your business to see it through to completion – we don’t just follow instructions, we unleash the full potential of your vision. AllianceTek employs a global team of more than 100 skilled developers and consultants who approach every project holistically, giving full around-the-clock attention to understanding our clients’ needs and providing comprehensive, scalable and extensible development roadmaps.
Know more »