"An ounce of prevention is worth a pound of cure."
- Benjamin Franklin
"An ounce of business process automation, a pound of business perfection."
- Sunil Jagani, AllianceTek President and Chief Technology Officer
The rise of business automation
You're most likely following the rise of business automation in the marketplace. Companies are investing in automation technology as a good, preventive measure that will enable them to cut operating costs and increase productivity with a streamlined workforce. Ounces of automation are beginning to be incorporated into ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) business software systems, helping users manage their limited time and ever-increasing decision cycles more effectively. Our work processes may be changing, but our ultimate goal does not. The ultimate goal is still customer satisfaction.
Profitable businesses have a high rate of customer satisfaction.
When your customers are happy, your business is likely making a profit. Customer satisfaction is achieved when a business can execute its daily processes consistently, precisely and with the least amount of overhead.
A company runs into problems when processes aren’t followed or are completed by the wrong people. Too often in the daily rush to meet deadlines, business owners, managers, and C-level executives overlook the need to define those repeated process steps. Instead of rushing onward, they should stop and ask themselves, “how can I automate this?” With every new business initiative, a whole new set of processes will come into the picture. When this ever-evolving set of processes begins to pile up, or they’re delegated to other employees already inundated with other tasks, the workload quickly becomes overwhelming.
Step one: identify the tasks
The answer isn't hiring additional employees. The first step should be to identify the repeatable tasks. Once a business pattern has been defined, today’s technologies can help automate it. Ounces of automation then start to yield pounds of efficiency.
Automate and prosper
When processes are being handled by systems, employees are empowered to work more efficiently. Keeping on top of tasks and priorities also becomes easier for business owners and executives, who are then freed up to unleash their creativity. So automate and watch customer satisfaction -- and your businesses’ profits increase.
An example of how automation can streamline workflow processes
Recently, a company with a growing business and large workforce came to AllianceTek to explore software options that would help their organization work more effectively. They wanted a secure, intranet-based collaboration and a project management platform. The company’s multiple departments needed to collaborate and yet have separate management.
AllianceTek customized Microsoft's SharePoint for this company. A collaboration portal connected multiple departments, allowing them to interact and collaborate as needed. Many company processes also were automated. Among these was the company requirement that employees sign out whenever they left the building. The process was fully automated. Users were prompted to sign out and when they did not, both the person and the HR department received an automatic notification. When machines begin to handle many internal processes such as this, the company begins to operate with streamlined efficiency. And, you can begin to see how ounces of automation lead to pounds of business perfection.
Let AllianceTek help your business automate and prosper. Call us today at 646-810-8774.
Since 2004, AllianceTek has specialized in helping businesses of all sizes find specific IT solutions. We help businesses grow by finding technological solutions that align people, processes, and systems. AllianceTek is a “one-stop shop”, offering a range of serves from consultation to implementation to support and management.